Contact information
Last updated: 19 May 2026.
The fastest way to reach Maison Sera is by email. We are a small operation. We read every message and respond personally.
Use this address for booking questions, order enquiries, delivery updates, warranty claims, returns, privacy requests, and anything else. We respond within two business days.
When we work
- Booking enquiries and email: Monday to Sunday, 9am to 3pm New Zealand time.
- On-site service appointments (Anti-Slip Bathroom Treatment): Monday to Sunday, 9am to 3pm New Zealand time. Three days' minimum lead time from booking to appointment.
Where we are
- Service area (Anti-Slip Bathroom Treatment): Auckland-wide, New Zealand.
- Product delivery: Nationwide within New Zealand. To Australia via tracked international courier. Elsewhere on request.
Postal address
LC Commerce Limited
trading as Maison Sera
14 Castor Bay Road
Castor Bay
Auckland 0620
New Zealand
Legal entity
Maison Sera is a trading name of LC Commerce Limited, a company registered in New Zealand. NZBN 9429053545749. Full entity details are set out in the Legal Notice.
For specific matters
- Bookings, orders, returns, deliveries, warranty: max@lccommerce.com.
- Privacy and data requests: max@lccommerce.com. We respond within twenty working days, as required by law.
- Legal notices and disputes: max@lccommerce.com, marked Attention: Legal.
- Press and editorial: max@lccommerce.com, marked Press.
LC Commerce Limited, trading as Maison Sera
Registered in New Zealand. NZBN 9429053545749.
Email: max@lccommerce.com